Reference

How hotjp22 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely and process transactions through DANA, OVO, or GoPay.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention termsIndonesia-eligible service

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HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention

We use SSL encryption on every page and during every transaction, so data moving between your device and our servers stays protected. Account passwords are stored as hashed values — we cannot read them, and neither can anyone else. If you suspect unauthorised access, you can reset your credentials immediately from the login screen without needing to contact support first.

Encryption in Transit All data you send us — including wallet details for DANA, OVO, and GoPay transactions — travels over SSL-encrypted connections so it cannot be intercepted in transit.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you use most. You can block or clear these in your browser settings at any point.

Account Security Steps Login attempts from an unrecognised device trigger an OTP verification sent to your registered contact. This stops unauthorised access even if your password is compromised.

Retention and Deletion We keep account and transaction records for as long as required by applicable obligations. Once that period ends and your account is closed, we remove or anonymise personal identifiers from our active systems.

What We Collect and Why It Matters

hotjp22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — name, contact details, and wallet identifiers such as your DANA or OVO account number — so we can verify your identity and process transactions accurately. Device and session data, like your IP address and browser type, help

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us detect unusual login patterns and keep your account secure. When you make a deposit or withdrawal via GoPay or OVO, we log the transaction reference and timestamp; we do not store full wallet credentials on our servers. Cookies and similar tracking tools are used to
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remember your session preferences and to understand how you move through the lobby — you can manage cookie settings in your browser at any time. We do not sell your personal information to third parties. Data shared with payment processors is limited to what those processors
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require to complete your transaction. Availability of our services depends on local law and is open only where local law in your eligible region permits. If you are accessing from Jakarta or Surabaya, the same policy terms apply to your account. We retain account data for
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as long as your account remains active and for a period afterward as required by applicable record-keeping obligations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct, or delete any personal data we hold, our support team handles privacy requests directly. You can reach us through live chat, email, or your account dashboard. We aim to acknowledge your request promptly and will follow up with the steps we take to address it.

Live Chat Open the chat icon inside your account dashboard. Our support team can log a privacy request on your behalf and confirm the next steps in writing.

Email Support Send your privacy request to our support email address listed under the Contact section of your account settings. Include your registered account name and the specific data you are asking about.

Account Settings Some data preferences — such as marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy at hotjp22

Below are the questions we hear most often about how we handle account and payment data. If your question is not covered here, reach our support team through live chat or email.

We collect your name, email address, phone number, and the wallet identifier you use — DANA, OVO, or GoPay — to verify your account and process transactions accurately.

We share only what is necessary with payment processors to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Send a request through live chat or the support email listed in your account settings. Include your registered name and we will confirm what data we hold within a reasonable timeframe.

Yes. You can request deletion by contacting support. We will remove or anonymise your personal identifiers once any mandatory record-keeping period under applicable rules has passed.

We use session cookies to keep your login active and analytics cookies to understand lobby navigation. You can manage or clear all cookies through your browser settings at any time.

We log transaction references and timestamps for your payment history, but we do not store full wallet credentials or PIN details. Payment authentication is handled directly by your e-wallet provider.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hotjp22 Handles Your Personal Information

Data Handling, Cookies, Security and Retention

Reach Us About Your Privacy

Common Questions About Your Privacy at hotjp22

01 What personal data does hotjp22 collect when I register?

02 Does hotjp22 share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask hotjp22 to delete my data?

05 How does hotjp22 use cookies on the site?

06 Is my DANA or GoPay wallet information stored on your servers?

Privacy Policy

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